Comparison · Updated October 2026
Relayn vs Mava
Both put AI to work on your Discord and Telegram community. Mava is a support helpdesk built around a shared inbox and tickets. Relayn answers in the chat itself, learns from your admins, and tells you what your community is asking. Here’s an honest side-by-side.
Choose Relayn if…
- questions get asked in public channels, groups and forum topics
- you want the bot to learn from your admins without extra setup
- you want community analytics: mood, trending topics, weekly reports
- you want a lower paid entry price ($20/mo)
Choose Mava if…
- your team works support as private tickets in a shared inbox
- you need Slack, web chat or email next to Discord and Telegram
- you track CSAT and agent response times
- you need an API and webhooks for your own tooling
Relayn vs Mava, feature by feature
| Relayn | Mava | |
|---|---|---|
| Positioning | AI community manager: public answers in chat, learning, community analytics | Omnichannel support platform: shared inbox, tickets, AI agent |
| Channels | Discord and Telegram, one workspace | Discord, Telegram, Slack, web chat, email |
| Telegram | Answers in groups and forum topics (each topic works like a channel); announcement channels feed knowledge and the calendar | AI answers in groups; private support tickets in DMs; ticket creation from group commands |
| Learns from your team | Automatically, on every plan: admins are trusted by default, /expert trusts anyone else, and their replies become knowledge | Trains on the docs you connect; training on Discord replies from the Growth plan ($99/mo) |
| Knowledge sources | PDFs, Notion, docs sites, URLs, Discord history, Telegram chat export | Websites, GitBook, Google Docs; 2–20 sources depending on plan |
| Analytics | Community mood, trending topics, deflection, unanswered questions, AI weekly report | Support metrics: response times, AI resolution rate, ticket volume, CSAT |
| Human handoff | Stays quiet when your team is talking; flags questions it can't answer | Full shared inbox with assignment, tags and automations |
| Free plan | 100 AI credits/mo, Discord and Telegram included | 30 support requests/mo, 1 seat, 2 AI training sources |
| Paid entry | Pro $20/mo (500 credits) · Team $50/mo (1,200 credits) | Founder $39/mo (100 requests) · Growth $99/mo (500) · Scale $199/mo (2,000) |
Helpdesk vs community manager
Mava started as a Discord and Telegram ticket bot and grew into an omnichannel helpdesk: conversations from every channel land in one inbox, where your team assigns, tags and resolves them, with AI handling the repetitive ones. Relayn works where the conversation already is. It answers in the channel, group or topic where the question was asked, keeps quiet when your team is talking, and flags what it couldn’t answer. If your community asks in public, that’s where the answer is most useful, because everyone else with the same question sees it too.
Learning from your team
Both tools answer from the docs you connect. The difference is what happens after. In Telegram, Relayn trusts group admins automatically, and an admin can reply /expert to anyone else to trust them too. Every answer from a trusted person becomes knowledge, so the next time the question comes up, Relayn already knows it. You can also import a Telegram Desktop chat export, so Relayn starts from your group’s history, not from zero. Mava trains on the sources you connect (2 to 20, depending on the plan), and training on Discord replies starts at the Growth plan.
Built for Telegram communities
Relayn treats each forum topic in a Telegram group like a channel, so the “Support” topic gets answers and “Off-topic” is left alone. Add your announcement channel by link, and new posts become knowledge, so “when does it start?” gets answered from your latest announcement. Discord and Telegram share one knowledge base, one credit balance and one dashboard.
Where Mava is the better pick
Credit where it’s due: Mava is a mature product used by thousands of support teams, and it covers far more of the helpdesk job. If your support runs as private tickets, if several agents share the workload, or if you need Slack, web chat, email, CSAT tracking or an API, Mava does all of that out of the box. Relayn is deliberately narrower: it’s built for communities on Discord and Telegram, and it has no shared inbox, web chat or email.
Relayn vs Mava: FAQ
Is Relayn a good Mava alternative?
Yes, if what you need is a bot that answers your community in public Discord channels and Telegram groups and gets smarter from your team's replies. Relayn learns from admins automatically on every plan and costs less to start ($20/mo vs $39/mo). If you need a full helpdesk with a shared inbox, private tickets, web chat and email, Mava is the better fit.
What's the main difference between Relayn and Mava?
Mava is a support helpdesk that brings conversations from many channels into one inbox for your team to work through. Relayn is an AI community manager: it answers in the chat itself, learns from how your admins answer, and reports on what your community is asking and how it feels.
Which is cheaper, Relayn or Mava?
Relayn. Its paid plans start at $20/mo for 500 AI credits, while Mava's start at $39/mo for 100 support requests. Both have a free plan: Relayn's includes 100 AI credits a month, Mava's 30 support requests. The units differ (credits vs requests), so compare against your community's real volume.
Does Relayn support Telegram forum topics?
Yes. Relayn treats each topic in a Telegram group like a channel: you choose which topics it watches, and it answers inside the topic where the question was asked.
Can I use Relayn for both Discord and Telegram?
Yes. Discord and Telegram are two platforms on the same workspace, with one knowledge base, one credit balance and one dashboard. Anything Relayn learns on one platform is available on the other.
Mava details reflect publicly available information from mava.app as of October 2026 and may have changed since — check their site for the latest. Not affiliated with or endorsed by Mava. See the best Telegram support bots.